Assistant General Manager

Position Summary: 

The AGM oversees all front-of-house operations and provides support to the General Manager and serves as secondary leader for the property. The AGM develops practices and works with all department heads to drive initiatives to drive top line sales and while controlling expenses and COGS to protect bottom line margins. S/he oversees and develops the operations management team and oversees the hiring of all service staff while ensuring proper training on all aspects of our company culture and service responsibilities. 

Why us?

• Competitive pay

• Medical, Dental, Vision Insurance 

• nDORFins program designed to promote a healthy and active lifestyle!

• 401K (and yes we match!)

• Flexible Savings Accounts 

• HSA and Dependent Care

• Basic Life and AD&D Insurance 

• An atmosphere of learning, development & enrichment opportunities. 

• Amazing discounts 

50% OFF all dining/retail wine 

Free Family Meal

Tickets to available shows

And more!

Overview of Responsibilities

 Management & FOH Service Responsibilities

Assist in oversight and management of all aspects of property and associated internal departments in partnership of General Manager. Ensure successful execution of all events and daily restaurant and rooftop activity. Oversee ownership of all operating spaces within location. 

• Review and sign off on weekly FOH team schedules.

• Oversee the management of Open Table and reservation confirmations. 

• Collaborate with the GM to address social media comments related to service issues.

• Manage pre-shift messaging and oversee EOD notes as related to daily operations  

• Develop staff sales incentives programs and communicate through all FOH managers and supervisors

• Field all service complaints when neccesary

• Assure all marketing materials are present in check presenters, on tables, slideshow and throughout the space and in line with national initiatives.  
  

• Maintain a healthy working relationship between FOH and BOH and address any opportunities with operational departments in the weekly BEO / Management Meeting.

• Collaborate with events department to review the upcoming months in the calendar 

• Coordinate operational details for Public Events amongst all appropriate departments.  

• Maintain a monthly staff meeting to celebrate the staff and ensure good inter-departmental communication: employee of the month, new policies or changes, menu items, new hires, etc. 

• Address ongoing facilities issues and maintenance needs. 

• Manage pre-service meeting agendas: shift notes, F&B training, policies & procedures.

• Perform any and all other related functions, projects, initiatives as per business need 

• Uphold City Winery Hospitality service standards

Leadership

Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforce 

Direct and oversee proper and continued training of staff. Monitor management teams to ensure they are developing direct reports

Interview, select, train, supervise, counsel, and monitor performance of staff

Conduct disciplinary action as needed, including termination, when necessary in partnership with GM & HR and in accordance with Company policies and guidelines

Conduct semi-annual performance evaluations with staff 

Assist in conducting staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings 

Ensure safe working environment in all areas 

Ensure proper and timely reporting of all incidents, injuries, accidents through proper channels

Handle recruitment of new hires, with senior leadership partnership when required, set fair wages consistently, and ensure all hires and properly onboarded and given tools to succeed 

Handle personnel issues in partnership with GM, HR and COO when needed

Clearly communicate and train staff on company updates, policy changes, and initiatives in a timely manner

Financial Responsibilities

• Support General Manager in managing FOH F&B Forecast Sales and Labor Budgets  

• Analyze F&B Sales by Revenue Center Reports to drive PPA’s.  

• Review payroll punches weekly to make sure clock-outs are correct

• Communicate over time reports to enforce labor controls

• Produce a weekly Product Mix to analyze opportunities for improvement to COGS in partnership with Executive Chef

• Review the P&L Statement and Management Report Monthly with the GM 

• Assess Comp & Void activity and monitor all Waste/Loss management

• Review monthly budget to pace and control operating expenses 

Administration 

Monitor FOH department scheduling and adjust as necessary to ensure operational success

Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks. 

Assist in oversight and approval of accurate payroll administration and processing

Assist in ensuring communication to personnel regarding benefits timelines and proper administration, in partnership with HR

Ensure accurate reporting and entries into all systems/ software that is utilized. 

Position Summary: 

The AGM oversees all front-of-house operations and provides support to the General Manager and serves as secondary leader for the property. The AGM develops practices and works with all department heads to drive initiatives to drive top line sales and while controlling expenses and COGS to protect bottom line margins. S/he oversees and develops the operations management team and oversees the hiring of all service staff while ensuring proper training on all aspects of our company culture and service responsibilities. 

Why us?

• Competitive pay

• Medical, Dental, Vision Insurance 

• nDORFins program designed to promote a healthy and active lifestyle!

• 401K (and yes we match!)

• Flexible Savings Accounts 

• HSA and Dependent Care

• Basic Life and AD&D Insurance 

• An atmosphere of learning, development & enrichment opportunities. 

• Amazing discounts 

50% OFF all dining/retail wine 

Free Family Meal

Tickets to available shows

And more!

Overview of Responsibilities

 Management & FOH Service Responsibilities

Assist in oversight and management of all aspects of property and associated internal departments in partnership of General Manager. Ensure successful execution of all events and daily restaurant and rooftop activity. Oversee ownership of all operating spaces within location. 

• Review and sign off on weekly FOH team schedules.

• Oversee the management of Open Table and reservation confirmations. 

• Collaborate with the GM to address social media comments related to service issues.

• Manage pre-shift messaging and oversee EOD notes as related to daily operations  

• Develop staff sales incentives programs and communicate through all FOH managers and supervisors

• Field all service complaints when neccesary

• Assure all marketing materials are present in check presenters, on tables, slideshow and throughout the space and in line with national initiatives.  
  

• Maintain a healthy working relationship between FOH and BOH and address any opportunities with operational departments in the weekly BEO / Management Meeting.

• Collaborate with events department to review the upcoming months in the calendar 

• Coordinate operational details for Public Events amongst all appropriate departments.  

• Maintain a monthly staff meeting to celebrate the staff and ensure good inter-departmental communication: employee of the month, new policies or changes, menu items, new hires, etc. 

• Address ongoing facilities issues and maintenance needs. 

• Manage pre-service meeting agendas: shift notes, F&B training, policies & procedures.

• Perform any and all other related functions, projects, initiatives as per business need 

• Uphold City Winery Hospitality service standards

Leadership

Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforce 

Direct and oversee proper and continued training of staff. Monitor management teams to ensure they are developing direct reports

Interview, select, train, supervise, counsel, and monitor performance of staff

Conduct disciplinary action as needed, including termination, when necessary in partnership with GM & HR and in accordance with Company policies and guidelines

Conduct semi-annual performance evaluations with staff 

Assist in conducting staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings 

Ensure safe working environment in all areas 

Ensure proper and timely reporting of all incidents, injuries, accidents through proper channels

Handle recruitment of new hires, with senior leadership partnership when required, set fair wages consistently, and ensure all hires and properly onboarded and given tools to succeed 

Handle personnel issues in partnership with GM, HR and COO when needed

Clearly communicate and train staff on company updates, policy changes, and initiatives in a timely manner

Financial Responsibilities

• Support General Manager in managing FOH F&B Forecast Sales and Labor Budgets  

• Analyze F&B Sales by Revenue Center Reports to drive PPA’s.  

• Review payroll punches weekly to make sure clock-outs are correct

• Communicate over time reports to enforce labor controls

• Produce a weekly Product Mix to analyze opportunities for improvement to COGS in partnership with Executive Chef

• Review the P&L Statement and Management Report Monthly with the GM 

• Assess Comp & Void activity and monitor all Waste/Loss management

• Review monthly budget to pace and control operating expenses 

Administration 

Monitor FOH department scheduling and adjust as necessary to ensure operational success

Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks. 

Assist in oversight and approval of accurate payroll administration and processing

Assist in ensuring communication to personnel regarding benefits timelines and proper administration, in partnership with HR

Ensure accurate reporting and entries into all systems/ software that is utilized.