SYSTEMS SUPPORT ASSISTANT - OVERVIEW
We need an exceptional and passionate Systems Support Assistant to join our IT team based out of our London HQ. If you have a genuine desire to be part of something big then your journey should start here.

WHO ARE WE
Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Systems Support Assistant for our Generator Head Office, based out of the WeWork in Hammersmith offering state of the art facilities and amenities.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

NUTS AND BOLTS OF THE JOB

• Manage user maintenance in our MEWS and integrated software platforms, such as Pxier.
• Handle documentation and configuration tasks within MEWS and Pxier.
• Conduct routine evaluations and streamline system configurations for optimal performance.
• Coordinate online training for new employees and provide ongoing software support.
• Oversee MEWS case management, ensuring timely resolution of support tickets.
• Provide global support to hotels for PMS-related front desk operations.
• Collaborate on development projects for MEWS and Pxier, including beta and pilot testing.
• Analyze work processes and develop SOPs for front office operations.
• Ensure quality in operational processes and support local teams.
• Generate and distribute reports as needed.
• Assist with distribution and rate loading tasks.

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• A burning passion for all things tech and innovation.
• Ability to thrive in the fast lane, ready to work independently in a team.
• Social butterfly vibes, ready to mingle with colleagues, stakeholders, and tech wizards from all corners of the globe.
• Fluent in written and spoken English and one additional language.
• You must be eligible to work in the UK to be considered for this role

YOUR ROCK STAR EXPERIENCE

• Bonus points if your experience in working in operational hotel departments such as Front Office/ Reservations.

OUR HQ EMPLOYEE BENEFITS (there’s ton’s of them & ever increasing!)

Welcome to the World of Awesome HQ Benefits! ?✨ 

• Birthday Bliss: Celebrate your special day with an extra holiday! Yep, that's right—double the joy with 25 days plus a bonus birthday break!
• Fertility Fiesta: Need a little extra support on your fertility journey? We've got your back with up to three days of paid leave for fertility treatments. Your path to parenthood just got a boost!
  
• Bounty Bonanza: Turn your network into a goldmine! Introducing the Employee Bounty Program—earn sweet compensation for every referral, and there's no cap! It's not just a job; it's your profitable side-hustle! ?
• Fit and Fabulous: We're all about that work-life-gym balance! Enjoy a company contribution towards your gym membership, plus exclusive access to the WeWork fitness centre including showers. Look good, feel good, work good!
• Ideas Rocket: Got a genius suggestion? Make it rain with our Ideas Award! The employee with the most valuable suggestion each quarter gets double pay for a month. Innovation pays off—literally!
• Life's Assurance: We've got your back with employer-funded life assurance—double your base salary in lump sum payments for peace of mind in case the unexpected happens.
• Income Protection: Cover your bases with employer-funded income protection—50% of your base salary for those times when life throws you a curveball. We've got you covered!
• Health Heroes: From day one, enjoy a health plan that gives you cashback on dental, vision, private GP appointments, and wellbeing services. Your well-being, our priority!
• Simply Rewards: Treat yourself with discounts and special promotions through Simply Rewards. Because a healthy lifestyle should be rewarding!
• Jet-Setter Perks: Pack your bags! Enjoy 2 free nights at any Generator x Freehand property worldwide. Plus, get reduced room rates for you, your friends, and family. Your next adventure starts here!
• Cycle to Win: Save money, stay fit! Our Cycle to Work Scheme lets you pedal to success with savings on a new bike and accessories. Bike storage on-site because we've got room for your wheels!
• Employee Assistance Magic: Life can be a rollercoaster—our Employee Assistance Programme is here for you with support and guidance when you need it most.
• Doggy Delight: Pawsitively good news! We're dog-friendly, so bring your furry friend to work. Puppy love makes the office even better!
• Snack Attack: Fuel your workday with fresh fruits, snacks, and ice cream. Need a pick-me-up? We've got beer on tap and a barista station ready to brew your favourite cup!
• Globe-Trotter Opportunities: Explore the world with international career opportunities. Work with us and make every day a journey!
• Party Central: Join the fun with social events, celebrations, and employee recognition schemes. We never need an excuse to let our hair down!
• Learn and Grow: Sharpen your skills with online learning tools. Develop, learn, and grow because your success is our success! ??

Welcome to a workplace where benefits aren't just perks—they're a way of life! ?
#WorkHardPlayHard #HQBenefitsRock #GenLove #FreehandLife

SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you’ve got questions, get in touch!

Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!

SYSTEMS SUPPORT ASSISTANT - OVERVIEW
We need an exceptional and passionate Systems Support Assistant to join our IT team based out of our London HQ. If you have a genuine desire to be part of something big then your journey should start here.

WHO ARE WE
Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Systems Support Assistant for our Generator Head Office, based out of the WeWork in Hammersmith offering state of the art facilities and amenities.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

NUTS AND BOLTS OF THE JOB

• Manage user maintenance in our MEWS and integrated software platforms, such as Pxier.
• Handle documentation and configuration tasks within MEWS and Pxier.
• Conduct routine evaluations and streamline system configurations for optimal performance.
• Coordinate online training for new employees and provide ongoing software support.
• Oversee MEWS case management, ensuring timely resolution of support tickets.
• Provide global support to hotels for PMS-related front desk operations.
• Collaborate on development projects for MEWS and Pxier, including beta and pilot testing.
• Analyze work processes and develop SOPs for front office operations.
• Ensure quality in operational processes and support local teams.
• Generate and distribute reports as needed.
• Assist with distribution and rate loading tasks.

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• A burning passion for all things tech and innovation.
• Ability to thrive in the fast lane, ready to work independently in a team.
• Social butterfly vibes, ready to mingle with colleagues, stakeholders, and tech wizards from all corners of the globe.
• Fluent in written and spoken English and one additional language.
• You must be eligible to work in the UK to be considered for this role

YOUR ROCK STAR EXPERIENCE

• Bonus points if your experience in working in operational hotel departments such as Front Office/ Reservations.

OUR HQ EMPLOYEE BENEFITS (there’s ton’s of them & ever increasing!)

Welcome to the World of Awesome HQ Benefits! ?✨ 

• Birthday Bliss: Celebrate your special day with an extra holiday! Yep, that's right—double the joy with 25 days plus a bonus birthday break!
• Fertility Fiesta: Need a little extra support on your fertility journey? We've got your back with up to three days of paid leave for fertility treatments. Your path to parenthood just got a boost!
  
• Bounty Bonanza: Turn your network into a goldmine! Introducing the Employee Bounty Program—earn sweet compensation for every referral, and there's no cap! It's not just a job; it's your profitable side-hustle! ?
• Fit and Fabulous: We're all about that work-life-gym balance! Enjoy a company contribution towards your gym membership, plus exclusive access to the WeWork fitness centre including showers. Look good, feel good, work good!
• Ideas Rocket: Got a genius suggestion? Make it rain with our Ideas Award! The employee with the most valuable suggestion each quarter gets double pay for a month. Innovation pays off—literally!
• Life's Assurance: We've got your back with employer-funded life assurance—double your base salary in lump sum payments for peace of mind in case the unexpected happens.
• Income Protection: Cover your bases with employer-funded income protection—50% of your base salary for those times when life throws you a curveball. We've got you covered!
• Health Heroes: From day one, enjoy a health plan that gives you cashback on dental, vision, private GP appointments, and wellbeing services. Your well-being, our priority!
• Simply Rewards: Treat yourself with discounts and special promotions through Simply Rewards. Because a healthy lifestyle should be rewarding!
• Jet-Setter Perks: Pack your bags! Enjoy 2 free nights at any Generator x Freehand property worldwide. Plus, get reduced room rates for you, your friends, and family. Your next adventure starts here!
• Cycle to Win: Save money, stay fit! Our Cycle to Work Scheme lets you pedal to success with savings on a new bike and accessories. Bike storage on-site because we've got room for your wheels!
• Employee Assistance Magic: Life can be a rollercoaster—our Employee Assistance Programme is here for you with support and guidance when you need it most.
• Doggy Delight: Pawsitively good news! We're dog-friendly, so bring your furry friend to work. Puppy love makes the office even better!
• Snack Attack: Fuel your workday with fresh fruits, snacks, and ice cream. Need a pick-me-up? We've got beer on tap and a barista station ready to brew your favourite cup!
• Globe-Trotter Opportunities: Explore the world with international career opportunities. Work with us and make every day a journey!
• Party Central: Join the fun with social events, celebrations, and employee recognition schemes. We never need an excuse to let our hair down!
• Learn and Grow: Sharpen your skills with online learning tools. Develop, learn, and grow because your success is our success! ??

Welcome to a workplace where benefits aren't just perks—they're a way of life! ?
#WorkHardPlayHard #HQBenefitsRock #GenLove #FreehandLife

SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you’ve got questions, get in touch!

Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!